[727] License Renewal

I just finished renewing my license earlier today at the LTO Satellite Office in Taguig. I was not surprised that I would not be getting the new plastic license since apparently all branches are out of the plastic used to make the licenses.

So I got my temporary receipt and went home. The whole process took a little over two hours, most of which was spent waiting. Ah, red tape. I can't really complain since things were going as fast as possible. I think the LTO still uses Windows XP on antiquated CPUs so that helps slow things down.

The other thing that slows things down in my opinion is the layout of the office. You have to go from one place to another to get stuff done and in my opinion that just leads to a lot of inefficiency. I know they are making do with the layout of the place but if they could create a process that allows a smooth transaction moving from one window to the next window it would speed things up a lot.

Let's say there's one lane for licenses. Another lane for vehicle registrations. And of course the courtesy senior citizen, PWD, and pregnant women queue. Then instead of making people go around the entire compound jumping from window 3 to 7 then to 1, maybe they could just make three sets of windows dedicated solely for licenses. So go to window A to submit the documents and confirm that everything is correct, then move to the neighboring window B for photograph and signature, then to window C to pay the dues, and finally you can go wait somewhere for releasing.

It's sorta there already, to be honest. Except the windows aren't side by side. After getting my information verified I was asked to go to another window for picture and signature, which was on the other side of the building. Once that was done I was back in the main waiting area waiting for my name to be called to pay the dues. Once that was done it was back out to the other side to claim the receipt / temporary license.

Surely there are more efficient ways of getting things done.

Out.